“No doubt this has been a more challenging time for Canadian retailers than previous years,” Caila Schwartz, Salesforce director of consumer insights, said in a statement.
“The combination of post strikes and fewer compelling discounts seems to have dampened Canadian shoppers’ Cyber-Week enthusiasm. But there are reasons for businesses to be cheerful. Despite a slow Cyber Week, Canada’s overall holiday sales (are) up by 3% on last year and retailers saw a steady increase in digital traffic in the weeks leading up to Black Friday. Savvy shoppers likely started their holiday buying early to avoid delivery issues and didn’t need to make their main purchases during Cyber Week.”
Salesforce adds the Canadian average discount rate during Cyber Week was 22% (down 7% from the same time last year) and the average order value in Canada increased slightly to $102, up from $101 last year.
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