Letters to the Editor, June 7, 2025

Article content

THE SPREAD OF AI

The article “Artificial intelligence could spark massive job loss in U.S.: Expert” (Postmedia News, June 1) does not reflect my experience. The current AI trying to handle customer phone inquiries can better be described as “Automated Idiots” not “Artificial Intelligence.” Beyond telling me my current balance, I have yet to encounter one that could actually solve my issue without handing the call over to a human. If companies think today’s AI is capable of replacing phone support, they will create a lot of dissatisfied customers. While having so many unhappy customers may ultimately result in massive job losses, it’s probably not the business model they were hoping for.

Recommended Videos

We apologize, but this video has failed to load.

Try refreshing your browser, or
tap here to see other videos from our team.

Letters to the Editor, June 7, 2025 Back to video

We apologize, but this video has failed to load.

Try refreshing your browser, or
tap here to see other videos from our team.

Play Video

Steen I. Petersen
Nanaimo, B.C.

(The long term issue is the AI is going to improve by the week and will be able to handle some of these more complex issues)

CHOW DOES NOT CARE

Re “Home wrecker” (Brian Lilley, June 4): Corporations only have so much money to donate to charities. The Home Depot could be moving the Pride donation to a more deserving charity, perhaps one that will save lives. But Olivia Chow does not care about those other charities. There is a lesson to be learned. If you are not going to donate to Pride forever, then why bother in the first place. Because when you decide to move the charitable donation, you risk damaging the reputation and profitability of your company when politicians like Chow call for a boycott. They should be thanking the Home Depot for all their years of support, wishing them well and hoping they will come back. What an ungrateful group of people led by Chow. Her comments make sure the Home Depot won’t be coming back any time soon.

Ross Devenport
Uxbridge

(Chow is a mess of a mayor enabled by councillors who share her view. Toronto needs change)

FIRES RAGING

As a Canadian citizen increasingly affected by worsening wildfire seasons — including the hazardous smoke that now routinely blankets our cities, I urge our government to re-examine national priorities through a lens of climate resilience and public health.

Michel Pinard
Ottawa

(This should be achieved in conjunction with proper forest management)